Fixing the “Router Unreachable” Message in the Starlink App

Ever open the Starlink app, only to be greeted with a “Router Unreachable” warning—even though the internet itself is working fine? It’s a confusing, frustrating issue that can leave you scratching your head. The good news is: in most cases, it’s not as serious as it seems. Let’s walk through how to troubleshoot it calmly and efficiently.

Why Does This Happen?

Mostly, this error stems from minor software glitches rather than broken hardware. If the Starlink dish can still access the satellites but can't communicate with the router, your app throws this error. It can also happen when you’re not actually connected to your home Wi-Fi and are instead viewing the app remotely.

Quick Fixes You Can Try

1. Make Sure the App Has Local Network Access

On iPhones, go to your Settings, find the Starlink app, and make sure Local Network access is turned on. Without it, the app can’t see your router—even if your Wi-Fi is working.

2. Power Reboot (the Gold Standard)

Unplug your Starlink router for about 60 seconds, then plug it back in. Give it roughly 15 minutes to fully reboot, then check the app again.

3. Do a Factory Reset (If Reboot Doesn’t Help)

Hold down the reset button on the back of the router with a paperclip—or unplug and plug it back in six times in a row if there’s no button. Wait 5 minutes, then connect to the default “STARLINK” Wi-Fi and re-open the app.

4. Double-Check You’re on Your Starlink Network

If your device is on a different Wi-Fi network or using mobile data, the app will say the router is unreachable. Make sure you're connected to your actual Starlink Wi-Fi.

When It Might Be Hardware

If you’ve tried all the above and nothing changes, the router might actually be failing. If you have a Starlink mesh setup, try using a mesh node as a temporary replacement: reset it and swap it in to test if the issue follows the router. If needed, reach out to Starlink support for a warranty replacement.

What Other Users Say

Even when this message pops up, internet often still works fine. One user shared:

“My Starlink is online, but I keep seeing 'Router unreachable.' I reset it several times, but the app still shows the error—even though everything works as expected.”

Another workaround that helped some users:

“On iPhone, enabling Local Network access in settings fixed it instantly.”

Quick Troubleshooting Recap

Step	Action
1	Enable Local Network access for the Starlink app
2	Reboot the router (unplug and replug after 60 seconds)
3	Factory reset if reboot fails (use reset button or power cycle 6 times)
4	Ensure you're connected to your Starlink Wi-Fi, not via mobile data

Final Thoughts

If your Starlink setup gives you the “Router Unreachable” message, don’t panic. Most of the time, a simple app permission tweak, reboot, or reset clears it. Only in rare cases is it a hardware issue—one you can resolve with support. Keep calm, follow the steps, and you’ll be back online soon.