How to Fix the “Unable to Load Account Information” Error in the Starlink App

John Davis
Sep 13
2 min read

If you’re seeing the “Unable to load account information” message when trying to log into the Starlink app, you’re not alone. This frustrating issue can prevent you from accessing important features like your billing details, support tickets, and router settings. While it doesn’t affect your internet connection, it can be a hassle.

Here’s a step-by-step guide to help you resolve the problem.

Step 1: Force Close the App

Sometimes, simply restarting the app can clear temporary glitches. To do this:

iPhone/iPad: Swipe up from the bottom to open the App Switcher, find the Starlink app, and swipe it off the screen.
Android: Swipe up from the bottom, hold, then let go. Swipe up on the Starlink app to close it.

After closing the app, reopen it and try logging in again.

Step 2: Restart Your Device

A fresh start can help clear out any lingering issues:

iPhone/iPad: Press and hold either volume button and the side button until the power off slider appears. Slide to turn off, wait 30 seconds, then hold the side button to turn it back on.
Android: Hold down the power button and select “Restart.”

Once your device restarts, open the Starlink app and attempt to log in again.

Step 3: Clear App Cache and Data (Android Only)

If you're using an Android device, clearing the app's cache and data can help resolve persistent issues:

Go to Settings > Apps > Starlink.
Tap on Storage & Cache.
Select Clear Storage.

This will reset the app to its default state. After doing this, open the Starlink app and try logging in again.

Step 4: Reinstall the Starlink App

If the previous steps didn't work, reinstalling the app can provide a fresh start:

iPhone/iPad: Find the Starlink app on your home screen, press and hold until the menu appears, then select Delete App.
Android: Go to Settings > Apps > Starlink, then tap Uninstall.

After uninstalling, go to the App Store or Google Play Store, search for "Starlink," and reinstall the app. Once installed, open the app and try logging in again.

Step 5: Try Accessing via a Web Browser

If you're still having trouble, try accessing your account through a web browser:

Open your preferred web browser.
Go to the Starlink login page.
Enter your login credentials.

If you can log in successfully through the browser but not the app, the issue may be specific to the app on your device.

Step 6: Contact Starlink Support

If none of the above steps resolve the issue, it may be time to reach out to Starlink Support:

Phone Support: Call 1-866-606-5103 (U.S.) or 1-888-864-1321 (Canada) for assistance.
Online Support: Visit the Starlink Support Center to submit a support ticket.

Provide them with details about the issue, including any troubleshooting steps you've already taken. They may be able to offer additional solutions or escalate the matter if necessary.

Final Thoughts

Experiencing the “Unable to load account information” error can be frustrating, but by following these steps, you can often resolve the issue and regain access to your Starlink account features. If the problem persists, don't hesitate to contact Starlink Support for further assistance