Your Friendly Starlink Troubleshooting Guide: Get Back Online Fast

When Starlink hiccups happen, it can feel confusing or overwhelming. But most common issues are simple to fix. Here's a clear, approachable guide to help you troubleshoot — so you can get back to surfing the web without the frustration.

1. “Disconnected” or “Starlink Unreachable”

This message typically means your device can’t talk to the router—not that your internet is broken. Often it’s one of two things:

• You aren’t connected to the Starlink Wi-Fi.

• You’re signed out of the right account or switched to a different dish.

Fix It:

• Log into the correct Starlink account.

• Make sure your phone is connected to your Starlink Wi-Fi.

• If the app still shows “Disconnected,” try resetting the router: press the reset button (or cycle power six times), reconnect to the “STARLINK” Wi-Fi, and complete setup again.

  
  

2. “Offline – Unplugged or Rebooting”

This message means the router lost its connection to the dish. Reasons might include:

• A temporary reboot from a software update or outage.

• A loose or damaged cable.

• A hardware issue with the dish or router.

Fix It:

• Unplug the router power for 60 seconds, then plug it back in.

• Inspect the cable ends at both the dish and router—make sure they’re securely seated and free of damage.

• If needed, reset the router using the reset button or power cycle method.

  
  

3. “Offline – Booting, Searching, No Signal”

If your dish struggles to connect, you may see these looping “offline” messages. Causes often include:

1. A faulty dish.

2. Obstructions like trees or buildings.

3. A regional Starlink outage.

Fix It:

• Power-cycle your system (unplug, wait 60 seconds, plug in).

• Confirm there’s no widespread service outage in your area.

• Check for physical obstructions using the Starlink app. Remove or circumvent them if possible.

  
  

4. “No Active Account”

This appears if your dish has no linked subscription—common if you bought it from a reseller.

Fix It:

• Open the app and head to your profile to verify your subscription is active.

• If not, reactivate your plan or sign in with the correct account.

• Try rebooting the system if the message persists.

  
  

5. “Unexpected Location”

This error pops up when the dish is outside of its registered service address—common with Residential plans when traveling.

Fix It:

• Check your Starlink app’s subscription details. Make sure the service address matches where the dish is located.

• If needed, update the address or consider a roaming plan.

• A quick reboot (unplug/wait/plug in) often clears the message too.

  
  

Other Common Messages

• “Router unreachable”: Try a reboot or router reset.

• “Router not on account”: Confirm you're signed in and consider a reboot if everything looks correct.

  
  

When to Contact Starlink Support

If none of these steps solve your issue, it’s time to reach out to Starlink through a support ticket. They can run diagnostics or arrange for a replacement if your device is still under warranty.

Quick Fix Checklist

Issue	Quick Fix
Disconnected / Unreachable	Connect to Wi-Fi, sign in to correct account, reboot or reset router
Offline / Unplugged	Check cables, reboot system
Booting / No Signal	Reboot, check for obstructions or outages
No Active Account	Verify subscription, sign in, reboot
Unexpected Location	Update service address or consider roaming plan, reboot system
Persistent Issues	Open a support ticket with Starlink

Final Thoughts

Starlink errors can be frustrating—but they’re usually simple to fix with a quick reset or account check. Use this guide when problems pop up, and you’ll likely be back online in minutes.